Cut back to around ten years or so to a time when usability testing of websites was considered a luxury by businesses. But, back then no website owner was worried about the amount of conversions on their site. As long as their website was up and running, they were happy. But times have changed and it’s not only having a website and attracting traffic that is important, but also the amount of conversions it achieves. Optimizing the rate of conversions is now the focus of attention and online merchants are leaving no stone unturned to ensure that their website can convert as many visitors as possible into their customers.

This is why usability testing is important. The point is very simple. It is only a usable website that can guarantee conversions. Such websites reduce bounce rates and improve sales by offering users a highly satisfying user experience. Basically, usability testing involves, checking the website on various parameters.

Let’s take a look at what these parameters are:

Checking the Design for Credibility

Credibility is the key driving force of a website that ensures a high degree of conversions. If the design does not project credibility, it isn’t going to work for the customers. So, usability testing involves checking it for professionalism and whether it is able to deliver its message with clarity and without confusing the users.

The Navigability Check

Are the websites navigation buttons, easy to use and doing their job properly? Website visitors don’t like wasting their time, trying to understand the navigation of the site. They need to be able to go through website to the pages of their choice conveniently and quickly with effortless ease.  Great navigation turns into an essential time saver and helps visitors optimize their use of the website.

Checking the Response and Intuitiveness of the Website

The design features and functionalities of the website should be responsive to the needs of the user. What this means is that the website must be able to effectively respond to the user’s action. For e.g. in an ecommerce shopping cart, if visitors have chosen the products that they want to purchase and place them in their shopping cart, the payment button should be highlighted as soon as that happens. Doing a thorough testing of the website with respect to its standards of responsiveness and intuitiveness is an important component of usability testing.

Evaluating the Products or Services Page for its Ability to Make an Impression

There are three major components of an impressive products and/or services page – Images, Content and their Presentation. You need to put in place the best product images that are attention grabbing and can help visitors sit up and take notice. Also, you need to add eye catching content that enhances the marketability of the products. More importantly, the website should be able to present the images and content in a way such that they deliver a single, comprehensive and effective marketing message.

Testing Load Time

Designers very often are accused of designing a website for themselves rather than designing it for website visitors. They add a whole array of visuals and animation that makes the website impressive to look at and its creative navigation buttons also ensure the navigation is inventive, but in doing so, they compromise on the most important factor determining website usability – load time of the website. It’s of paramount importance that whatever the internet speed of your target user, the website must be able to load quickly. The visuals, animations, features and functionalities of the website must be such that they do not take a toll on the time taken for the website to load.

Apart from these crucial parameters, there are other parameters like cross browser functionality, help features, next action and call-to action-buttons and various others that are also tested for their feasibility and ability to create the necessary impact in the minds of their website visitors.

The idea behind ensuring website usability is to remove any barrier that the website might have created between itself and the user. This ensures that the website generates more interest, converts better, and improves its profitability.